Data We Collect – Support Requests

If you need immediate assistance, please complete the support request form and a support agent will contact you as soon as possible.

When you submit a request, our support agent collects the following information to help our Support Team identify the issue efficiently:

• Currently logged-in user account
• Computer name and hardware identifiers
• Screenshots of your active screen and a limited history of recent actions, up to about 30 steps
• Network and Wi-Fi details including basic diagnostics
• Hardware status information
• Running processes
• Recent Event Viewer entries
• Recent website history
• Any custom data points your Support Team has configured for troubleshooting

If you have questions about what is collected or how it is used, contact us.