Submitting a Support Request

Updated Apr 14, 2026 39 views 2 min read
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Submitting a support request is an easy way to request a technician contact you to assist with any issues or requests.

The IT Experience provides 4 methods of submitting a support request:

Option 1: Website Submission

The recommended method for submitting a support case is from our website. This form captures all information needed to assist you as soon as possible.

To submit a support case via our website, visit https://theitexperience.com/supportrequest/ and provide all requested information.

Option 2: Support Agent Submission

If you are enrolled into one of our support plans, you can submit support cases directly from the agent that is installed on your computer. This option will redirect you to our online support request system.

To submit a support case via our support agent:
  1. Click on the arrow near your clock (Windows computers only) to show your hidden icons and then right click on the support icon.
  2. Select "Support Request" to open the case submission window.
  3. Once selected, you will be redirected to our support request system.

Option 3: Email Submission

You can also submit a support case via email.

Email [email protected] with as much detail as possible. Be sure to provide what error you are receiving (if any) and any additional details regarding your request that will allow us to assist as efficiently as possible.

While emailing a support request is accepted, it is strongly recommended to utilize either Option 1 or Option 2 so we can capture all the necessary details to quickly respond.

Option 4: Website Chat Submission

When available, you can request support via our website chat platform.

We utilize an online chat platform during normal business hours for our clients to ask quick questions and to report minor issues. Please provide as much detail as possible when entering your message. To begin a chat, click on the chat icon on the bottom right of our website (when available) and enter in all required information.

In some cases, a technician may be assisting another client or away from their desk even though the system shows a technician to be available. If you do not receive a response, please leave additional information regarding your concern. A ticket will be automatically generated with your message.

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