No Internet Access

In some instances Windows Update can "break" internet access. Follow the below procedures beginning with Step 1 to repair your internet connection.

Step 1: Manually Reset Network Settings

1. In the search box on the taskbar, type Command prompt, press and hold (or right-click) Command prompt, and then select Run as administrator > Yes
2. At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:
TEXT Copy

netsh winsock reset
netsh int ip reset
ipconfig /release
ipconfig /renew
ipconfig /flushdns

3. Reboot your computer

If Step 1 does not resolve your issue, proceed to Step 2.

Step 2: Network Reset

4. Select the Start button, then select Settings > Network & Internet > Status > Network reset
5. On the Network reset screen, select Reset now > Yes to confirm
6. Wait for your PC to restart, and see if that fixes the problem