Submitting an Employee Onboarding/Offboarding Request

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onboarding offboarding new hire termination employee

To provide a streamlined on-boarding/off-boarding experience, it is requested that a support request be submitted for all newly hired or terminated employees that have had or will have access to network resources or computers.

New Employees

If a new employee is joining your organization and will need access to a computer, email, or network resources:

  1. Visit https://theitexperience.com/supportrequest
  2. Select Employee New Hire as the request type
  3. Provide the new employee's full name, start date, position/department, and what access or equipment they will need
  4. Our team will provision all necessary accounts, equipment, and access prior to the employee's start date
For a field-by-field walkthrough of the new hire form — including Microsoft 365 licensing, distribution lists, and network access details — see Employee New Hire: Onboarding Request.

Terminated Employees

If an employee is leaving your organization:

  1. Visit https://theitexperience.com/supportrequest
  2. Select Employee Departure as the request type
  3. Provide the employee's full name, last day, and any specific instructions regarding their accounts or equipment
  4. Our team will disable all access and secure any company data as per your organization's policies
For a field-by-field walkthrough of the departure form — including keeping email and OneDrive, automatic replies, and access for a manager — see Employee Termination: Offboarding Request. For details on what gets de-provisioned and how data retention works, see Employee Termination: What Gets De-provisioned and How Data Retention Works.
For security purposes, please submit offboarding requests as soon as possible — ideally before or on the employee's last day.
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