Submitting a Hardware or Software Request
To better support our clients, we ask that all requests for hardware/accessories or software be submitted through our support request system.
How to Submit a Hardware or Software Request
- Visit https://theitexperience.com/supportrequest
- Under "Request Type" select either Hardware Request or Software Request
- Provide a business justification
- If submitting a hardware request, you must select to have the equipment shipped to your location or installed by a technician (additional fees may apply depending on your support agreement)
- Once submitted, your request will follow any business approval procedures defined within your managed services agreement. Once fully approved, your request will be processed.
Hardware Requests: Equipment and accessories will be shipped within 2 business days depending on product availability.
Software Requests: Requested software will be purchased and installed remotely within 2 business days dependent on licensing approval/procurement.
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