Duplicate/Dual Monitor Setup & Troubleshooting

All laptops and desktops provided by The I.T. Experience have the capability of supporting up to 2 monitors. When configuring dual monitors, there are a few procedures to follow to ensure the monitor is detected and displays the content you want.

Setting Up a Second Monitor

1. Connect the external monitor to your computer using the appropriate cable (HDMI, DisplayPort, USB-C, or VGA)
2. Right-click on your desktop and select "Display settings"
3. Scroll down to "Multiple displays"
4. Select one of the following options:
• Duplicate these displays — Shows the same content on both screens
• Extend these displays — Uses both monitors as one large workspace (recommended)
• Show only on 1/2 — Only uses one of the displays

Troubleshooting

Monitor Not Detected

5. Check that the cable is firmly connected at both ends
6. Try a different cable or port if available
7. Press Windows key + P and select "Extend"
8. Go to Display settings and click "Detect"

Wrong Resolution or Display Size

9. Go to Display settings
10. Select the monitor you want to adjust
11. Under "Scale and layout", adjust the resolution to the recommended setting

Displays Are in the Wrong Order

12. In Display settings, click "Identify" to see which number corresponds to which monitor
13. Drag and drop the monitor icons to match their physical arrangement