VPN — Install the CloudVPN Client

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In This Article

To open office network drives, shared folders, and many office printers while you are away from the office, your computer needs the CloudVPN client installed and configured.

You do not install this from a public download page. On managed computers we deploy and configure it for you. On your screen the app appears as Hamachi or LogMeIn Hamachi — that is CloudVPN.

What is CloudVPN? CloudVPN is how you reach office network drives, printers, and internal resources from home. On your computer the app is labeled Hamachi or LogMeIn Hamachi — same service. Your CloudVPN sign-in is the same username/password you use on your office computer.
What the client is called on your computer: our CloudVPN service is delivered by the LogMeIn Hamachi client — on your computer, the icon and application are labeled "Hamachi" or "LogMeIn Hamachi". CloudVPN and Hamachi refer to the same thing throughout these guides.
The short version: Check the system tray (hidden icons near the clock) for Hamachi. If it is there, you are installed — go to Power On / First-Time Setup. If it is not there, submit a support request asking for CloudVPN install. Do not download Hamachi from the public website yourself.

What you get after install

When install finishes, you should have:

  1. A Hamachi / LogMeIn Hamachi icon near the clock (sometimes under the ^ hidden icons).
  2. A desktop shortcut named Network Access (sometimes after the first successful setup).
  3. The ability to Power On and reach company shares from outside the office.

Next article after this one: VPN — Power On / First-Time Setup (CloudVPN).

CloudVPN is not Remote Desktop. CloudVPN gives you files and printers on the office network. Remote Desktop / ScreenConnect puts you on your office PC’s screen. Many people need both; they are separate tools.

Check whether CloudVPN is already installed

If you cannot open network resources while working remote, confirm the client is present before you request a new install.

  1. Look near the Windows clock on the taskbar.
  2. Click the ^ arrow to show hidden icons.
  3. Look for the Hamachi (LogMeIn) icon.
  4. Optional: open Start and search for Hamachi. If the app appears, it is installed even if the tray icon is hidden.
The hidden-icons arrow near the Windows clock The Hamachi VPN icon in the hidden-icons tray

If the icon is present

You are installed. You do not need this article’s install request — go straight to Power On:

→ VPN — Power On / First-Time Setup (CloudVPN)

If Hamachi is installed but you still cannot open drives after Power On, use:

→ VPN — Can’t Connect or See Network Drives (CloudVPN)

Managed company computers (most people)

On computers The I.T. Experience manages, CloudVPN is automatically deployed. You should not need to run a setup wizard yourself.

The VPN client is automatically deployed to managed computers. If you recently received a new computer, the VPN client may already be scheduled for installation — give it a little time, or reboot once, before assuming it was skipped.

If you just got a new PC

  1. Sign in and connect to the internet.
  2. Wait for routine company software to finish installing (this can take a while on first day).
  3. Restart once if you were asked to, or if a lot of software just finished installing.
  4. Check for the Hamachi icon again (including hidden icons and Start search).
  5. If it still is not there after that first-day settle period, request install (next section).

If you use a personal / BYOD computer

Personal Macs and home PCs are a different path. We only install CloudVPN where your firm’s policy allows it, and the steps may differ. Say clearly in your request that the device is personal / BYOD and which company resources you need. Do not install random VPN software from the internet while you wait.

If CloudVPN is not installed — request it

If you do not see the Hamachi icon and Start search finds nothing:

  1. Submit a support request.
  2. Ask for CloudVPN client installation (saying “Hamachi” is fine too — we know they are the same).
  3. Include your computer name if you know it, and whether this is a company PC or personal device.
  4. Our team will install and configure the client remotely on managed Windows PCs in most cases.
  5. When install is complete, you should see the Hamachi tray icon, and typically a Network Access shortcut on the desktop after setup.
Don’t download Hamachi from the public website. Our CloudVPN networks are pre-configured by The I.T. Experience. Installing a personal Hamachi copy won’t connect you to company resources and can cause confusing duplicate icons. Always request install through a support request.

After IT installs it — what to do next

When the ticket is closed (or we message you that install is done):

  1. Restart Windows if we asked you to — use Restart, not only Shut down.
  2. Show hidden icons near the clock and confirm Hamachi is present.
  3. Follow VPN — Power On / First-Time Setup (CloudVPN): right-click → Power On → wait ~30 seconds.
  4. Open the desktop Network Access shortcut if mapped drive letters do not appear.
Network Access shortcut: After CloudVPN is set up, a Network Access shortcut is placed on your desktop. If lettered mapped drives (G:, S:, etc.) are missing or won’t connect, open Network Access first — it lists your company shares even when drive letters fail.

Still don’t see it after the ticket is closed?

Try this short checklist before reopening the loop:

  1. Restart the computer once.
  2. Click ^ to show hidden icons — the tray icon is easy to miss.
  3. Search Start for Hamachi.
  4. Confirm you are on the same computer named in the ticket (laptops get mixed up in multi-PC households).
  5. If it is still missing, reply on the ticket or submit a new request and say: “CloudVPN install ticket closed, Hamachi still not visible after reboot and Start search.”

FAQ

Is CloudVPN the same as Hamachi / LogMeIn?

Yes. CloudVPN is our client-facing name. The software on your PC is labeled Hamachi or LogMeIn Hamachi. Same service.

Is this the same as Remote Desktop?

No. CloudVPN reaches network drives and printers. Remote Desktop / ScreenConnect puts you on an office PC’s screen. See Remote Access — ScreenConnect or Remote Access — macOS if you need the screen, not the file shares.

Can I install Hamachi myself from LogMeIn’s website?

Please don’t. A personal install will not join your company’s CloudVPN configuration correctly and often creates duplicate icons and dead ends. Request install through support so we can deploy the configured client.

I am on a Mac. Is this article for me?

This install path is written for the usual Windows CloudVPN client (Hamachi) on company PCs. If you need office resources from a Mac, say so in a support request — your firm may use a different approved method, or Remote Desktop to a Windows PC instead.

Websites work, but office folders do not. Do I need a reinstall?

Usually no. First confirm Hamachi is installed and powered on. Reinstall requests are for when the client is missing or corrupted — not for every “I can’t see the S: drive” moment. Start with Power On / First-Time Setup, then CloudVPN troubleshooting.

Will install interrupt my work?

Remote install is usually short. We may ask for a reboot. If you are in the middle of a presentation or large upload, tell us a good window in the ticket.

When to submit a ticket

Submit a support request if: Hamachi isn’t installed, Power On fails, Network Access is missing, or you can connect to CloudVPN but still can’t open the shares you need.

For a new install, please include:

  • That you need CloudVPN / Hamachi installed
  • Company PC or personal/BYOD
  • Computer name (if known)
  • Whether Start search for Hamachi finds anything
  • Whether this is a brand-new computer
Worth an extra minute: a screenshot of your desktop and the hidden-icons tray (showing Hamachi missing) helps us confirm we are on the right machine before we push software.
Already installed and working? You can skip this page next time and go straight to Power On / First-Time Setup. If install tickets keep coming back for the same PC, tell us — repeated “missing client” reports sometimes mean the tray icon is only hidden, or a different computer is being checked.
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