VPN - Unable to Connect to Network Resources (Cloud VPN)

Updated Apr 14, 2026 91 views 1 min read
vpn cloud vpn hamachi troubleshooting cannot connect

If you are attempting to access network resources while working remotely and you are unable to connect, in most cases your VPN client may require you to reauthenticate to the network. If this occurs, the VPN agent simply needs to be restarted.

Our CloudVPN service is delivered by the LogMeIn Hamachi client — on your computer, the icon is labeled "Hamachi". CloudVPN and Hamachi refer to the same thing.

How to Restart the VPN Client

  1. Select the "^" arrow on the bottom right of your Windows 11 computer (near the clock)
    The hidden-icons arrow near the Windows clock
  2. Once selected, locate the "Hamachi" VPN client icon
    The Hamachi VPN icon in the hidden-icons tray
  3. Right click on the icon and select "Power On" (If "Power Off" is displayed, skip this step)
    The Hamachi right-click menu with Power On highlighted
  4. Remote connectivity will be restored within 30 seconds.
If the "Power On" option is not available and instead shows "Power Off" — or you do not have the icon listed at all — please submit a support request for further assistance.
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