Getting Remote Support
In order for us to remotely access your computer, please follow the below instructions:
- Click on the following link: https://theitexperience.com/helpme/
- Select "Start a new session"
- Enter in your name and select "Start Session"
- Follow the on-screen instructions to complete the installation
Once connected, a technician will be able to view and control your computer to assist with your issue. A chat window will open automatically — please respond promptly to ensure timely support.
Was this article helpful?